Why aren't my paging events going out?

There are three places where this can go wrong. The first is the Air Messenger Pro configuration. You should be able to send test pages using the AMP interface. This must work before you proceed.

Next, the communication between SNMPc and AMP must work. You have to create an SNMPc user with the same name as the user in AMP (this is case sensitive). You must also have AMP configured as the program to use for paging (go to Config/Event options and make sure SNMPc is not set for Notify!Connect). AMP has to be running to send pages - you can not close this program down.

Finally, you have to make sure your event filter is configured properly and the actions are actually getting called. You might want to check the Alarm box in the actions along with the paging group to verify this.

If each of these individual settings are correct when you get the alarm, you should check the log (Reports/Raw Log menu) in AMP to see if it is even trying to send the page or just queuing up the requests. If this is the case, choose the "Air Message Pro - No Q" option in the pager appliction selector.

If you are running SNMPc 6.0, both SNMPc and AMP must be running the same way, either both as services or both in application mode.


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